You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team as soon as possible with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
For items purchased during promotional periods or with discounts, the refund amount will reflect the actual price paid. Gift purchases will be refunded to the original payment method used for the purchase.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as it may take additional time for the refund to be posted to your account. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter promptly.
For payments made via PayPal or other third-party payment processors, please check your account directly as refunds are typically processed immediately by these services. If you encounter any issues, we can provide transaction details to assist with your inquiry.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 1823 North Munchkin Lane, Fayetteville, AR
Email: [email protected]
Phone: +1 991 905 2757
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
